Problem Reporting System User Guide

The Problem Reporting System provides functionality to submit, search and manage Problem Reports related to the IT Specialist Certification Program using a web interface. This core functionality is described in the main sections shown below.

Overview

• Introduction
• Access to the Problem Reporting System
• Life-Cycle of a Problem Report

User-level Actions

• Submitting a New Problem Report
• Searching Existing Reports
• Viewing a Problem Report
• Summary Listing a Problem Report

Reviewer-level Actions

• Viewing Review Information
• Commenting in Reviews
• Ending a Review with a Final Response

Certification Authority Actions

• Notifying the Submitter of Problem Report Status Changes
• Publishing Problem Reports
• Managing Appeals

Definitions

• Definition of Terms