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Marking Problem Report as Appealed
When a Final resolution to a Problem Report has been determined, the
submitter is notified. If the submitter responds to the Certification Authority
(CA) indicating that the submitter does not accept the resolution, the report
should be marked as Appealed, and the appeals process initiated. The
appeals process is not tracked by the software system, though at conclusion of
the appeals process, the Notify Submitter of Report Status link on
the Report Details page should be used to notify the submitter of the
review outcome. Reports can be marked as appealed using the Mark
Report as Appealed link on the main report details page.
If a submitter wants to appeal a report resolution, a
Certification Authority Responder can use the Mark Report As
Appealed page to fill in the responder's name and the reason that the
submitter is appealing the resolution. The reason will be
recorded in the Problem Report history, and the report status will be
set to Appealed. The submitter and review group will be notified by
email.
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Index