The Open Group : Making Standards Work IT Specialist Certificaiton - Problem Reporting and Interpretations System
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Marking Problem Report as Appealed

When a Final resolution to a Problem Report has been determined, the submitter is notified. If the submitter responds to the Certification Authority (CA) indicating that the submitter does not accept the resolution, the report should be marked as Appealed, and the appeals process initiated. The appeals process is not tracked by the software system, though at conclusion of the appeals process, the Notify Submitter of Report Status link on the Report Details page should be used to notify the submitter of the review outcome. Reports can be marked as appealed using the Mark Report as Appealed link on the main report details page.

If a submitter wants to appeal a report resolution, a Certification Authority Responder can use the Mark Report As Appealed page to fill in the responder's name and the reason that the submitter is appealing the resolution. The reason will be recorded in the Problem Report history, and the report status will be set to Appealed. The submitter and review group will be notified by email.


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