Submitting Problem Reports
The Problem Report Submission page allows a user to submit a problem
report. The report information is collected using a web form, and then
forwarded to the Problem Reporting system. The required review group
will then be notified of the new report, so that a review can begin.
The review group will be the
Certification
Authority (CA) for reports classified as Certification System problem
and Evaluation Process problem, or the Specification Authority (SA) for reports classified as
Specification problems. In all cases, the SA and CA will be
notified of the submission of the new problem report so that the groups can
monitor it.
When filling in the forms it is important to provide as much information as
possible. Only a few fields are optional, and these depend on the
classification that is given to the report as it is created. If any
mandatory fields are left blank, the form will be returned with a message
explaining what is missing, and a request to add the missing details.
The fields are shown below.
Confidential Information
The confidential fields will only be visible to members of the
Certification Authority, but will not be visible to other users of the Problem Reporting system.
Name
Enter your name here, or the name of a contact person if you are submitting on behalf of a group of people.
Contact Email
Enter your email address here, or a contact email address if you are submitting on behalf of a group of people.
Company Name
Enter the name of the company or organization that you represent.
Telephone Number
Enter a telephone number which can be used in case there are urgent issues with the resolution of your problem report.
Submitter Reference
You may enter a reference identifier if you wish, which will be quoted in correspondence relating to the problem
report.
Public Problem Information
Problem Classification
Please enter the classification of the problem you are raising. The options are explained in the table below.
| Problem Classifications |
| Classification |
Description |
| Certification System problem |
The certification and/or accreditation software or processes do not allow you to proceed with certification/accreditation. |
| Specification problem |
There is ambiguous text in the specification, and the Certification Authority or its agents have interpreted the text
in a different way than you interpreted it . |
| Evaluation Process problem |
There is an error in the Evaluation Process that
does not allow you to proceed with certification.
|
Certification Program
The name of the Certification Program that includes the certification/accreditation system or specification to
which your problem report refers.
Problem Summary
Provide a summary of the problem, containing key words. This summary is used in table listings of problem reports
returned by searches, for example when another user of the Problem Reporting system is checking whether the problem
the user is encountering has already been seen by someone else. Please do not include any information that would identify
you or your company.
Linked Problem Reports
If you think that your problem relates to any existing problem report in the Problem Reporting system, provide
the relevant report number(s) here. This will allow cross referencing between reports for reviewers and other users
of the system. If you enter multiple problem report numbers, please enter them as a comma separated list.
Please be aware that you should *only* enter a problem report number in this field if you are aware
of a related problem report. If
no related problem report exists, or if you do not wish to enter a related problem report
number, please leave this field blank.
Problem Text
Enter a full description of the problem you are encountering. Your description should be detailed enough to
enable reviewers to agree or disagree with your assessment during the resolution process. It should also be presented
in a way that will enable other users of the Problem Reporting system to identify whether they are seeing the same
problem, when they search for resolved problem reports. Please do not include any information that would identify you,
or your company.
Public Specification Information
Specification
Provide the name and version of the specification that contains the problem being reported, or which contains the
references that justify your behavior. If you are not reporting a specification problem, this field
is optional.
Location in Specification
Provide a reference to the location in the specification to which your problem or justification refers.
Documents
Select the applicable Requirements Document to which your problem refers.
PR Number
Provide PR Number that you would like to copy from.
|
Index