Viewing Problem Report Details
The Problem Report Details page is shown whenever a user chooses to view
the details of a Problem Report from a summary table list, or from a URL
specified in an email notification. The level of detail available to the
viewer will depend on their privileges in the Problem Reporting system.
Only viewers from the Certification Authority will be able to see
confidential fields, and only viewers in a given review group will be
able to see any discussions relating to the specific review.
The Problem Report Details page provides details of the report as submitted by the user, followed by details of each review that the report has been
through. If review discussion details have been requested, and the
viewer has sufficient privileges to see the discussions, these will be
given along with the review details. Other viewers will only see the
final conclusion statement at the end of a review.
The actions and fields in the details page are described below.
Problem Report Actions
Comment In Review
If the report is currently being reviewed, and you are a reviewer in the
review group that is performing the review, you will see a link allowing
you to add a comment to the record of comments associated with that
review. You can also do this from the Review Details page.
Make Final Response To End Review
If the report is currently being reviewed, and you are a
responder in the review group that is performing the review, you
will see a link allowing you to end the review. You can also do this
from the Review Details page.
View Current Review
If the report is currently being reviewed, and you are a reviewer in the
review group that is performing the review, you will see a link allowing
you to view the Review Details page. From this page you can read the
discussion comments that have been recorded in the review so far, and
add your own comments.
Notify Submitter of Report Status
If the report is currently in a state requiring the submitter to be
notified, and you are a responder for the Certification Authority
(CA), you will see a link allowing you to notify the submitter. This
option is available after the end of the Certification Authority (CA)
Preliminary Review, and after each CA Detailed review, whether it
provides a Preliminary or Final resolution. It is also
available during the appeals process.
Publish Report
If the report has been given a Final Resolution and the Submitter has
already been notified, and you are a responder for the
Certification Authority (CA), you will see a link allowing you to
Publish the Report and its resolution. You should only use this option
if the Submitter has responded to the notification to indicate that they
agree with the resolution.
Mark Report as Appealed
If the report has been given a Final Resolution and the Submitter has
already been notified, and you are a responder for the
Certification Authority (CA), you will see a link allowing you to Mark
the Report as Appealed. You should use this option if the
Submitter has responded to the notification to indicate that they do
not agree with the resolution.
Show/Hide Review Discussions
If you are a reviewer, then you have the option of re-displaying the page
with or without the review discussions being shown after the review
summary information for each review that has been performed, or is in
progress, for the report.
Public Problem Report Information
Problem Report Number
The unique report number of the Problem Report as assigned when the
report is first submitted. If the report has been published, it will
also have been assigned a Resolution Id which will be shown in brackets.
This is a unique key consisting of the resolution type and number for each
published report. For example, CSD.0123 or INT.1234. The type codes
are specified below.
Submitter's Classification
This is the classification of the problem as defined by the submitter.
The options are explained in the table below.
| Problem Classifications |
|---|
| Classification | Description |
|---|
| Certification System problem |
The Certification software or processes do not allow you to certify.
|
| Specification problem |
There is ambiguous text in the specification, and the
Certification Authority or its agents has interpreted the text in a different way to
the way you have interpreted it.
|
State
The state of a report indicates which stage in the report life-cycle the
report is currently in. The state for all published reports is
Resolved. The states that a report can be in are given below:
| Problem Report States |
|---|
| State | Description |
|---|
| CA Review |
The problem was classified as a Certification System Problem, and the
Certification Authority is reviewing it. This review should take no
more than 15 business days.
|
| SA Review |
The Specification Authority is reviewing the report. This review should
complete no more than 10 days after the report is submitted.
|
| Preliminary Review Inconclusive |
The preliminary review by the Certification Authority was inconclusive,
and a detailed review will begin after the submitter has been
notified.
|
| CA Detailed Review |
The Certification Authority is performing a further review of the
report since the preliminary review was inconclusive. This review
should take no more than 15 days to complete and must be done within
15 business days from submission.
|
| Preparing For Submitter Review |
The report has been given a final resolution, and the Certification
Authority has not yet passed the information on for review by the report
submitter.
|
| Awaiting Submitter Acceptance |
The Certification Authority has passed information about the report
resolution to the submitter and the submitter is reviewing it.
|
| Appealed By Submitter |
The submitter has appealed the report resolution and the appeals
process is in progress.
|
| Resolved |
The report has been resolved and the resolution agreed by the submitter.
|
Report Resolution
The report resolution is shown, if one has been assigned. If this
resolution has not yet been published, this will be indicated, and the
resolution should not be taken as final. The resolutions are given
below.
| Resolution Codes |
|---|
| Code | Type |
|---|
| CSD | Certification System Deficiency |
| INT | Interpretation Issue with a specification |
| DUP | Duplicate of Previous Problem Report |
| REJ | Report Rejected |
| WDN | Report Withdrawn |
Raised
This gives the date and time that the report was raised.
Published
If the report has been published, this gives the date and time that the
it was published.
Last Updated
This gives the date and time that the last update was made to the
report. This includes changes of state, or the addition of any
discussion comments being made during a review. By viewing the date of the last
update, it is possible
for a reviewer to see which reports have been recently updated.
Certification Program
The name of the Certification Program that includes the
certification system or specification to which the problem report
refers.
Specification
If a specification has been identified by the submitter, its name and version
will be displayed. For specification problems (INTs), this is the
Specification that contains the problem reported.
Location in Specification
If present, this gives the reference to the location in the
specification to which the problem or justification refers.
Linked Problem Reports
If the submitter believes that their problem relates to other existing
problem reports in the Problem Reporting system, they may have provided
the relevant report number(s), which will be shown.
Problem Summary
This gives the problem summary as entered by the submitter.
Problem Text
This is the full description of the problem as entered by the submitter.
Test Output
If the problem was identified in test output, this will show the
relevant fragment of output, as supplied by the submitter.
Confidential Problem Information
Reviewers from the Certification Authority will see extra fields in the
Problem Report Details view, as described below:
Name
The name and email address of the submitter, or of the contact person
if the report was submitted on behalf of a group of people.
Company Name
The name of the company or organization that submitted the report.
Telephone Number
The telephone number for the submitter.
Submitter Reference
If the submitter supplied a reference number to enable them to identify the
report easily in their records, this will be shown.
Review Information
Summary information about the Problem Report Reviews that are in
progress or have been completed is presented under the Problem Report
details. A summary of each review is shown in a table with the
information described below. If the viewer is a reviewer and has asked
for discussions to be included in the Problem Report Details view, each
comment made during the review will be presented in a table under the
summary information. To view full details of a given review on a
separate page, click on the Review Type value on the right of the top
entry.
Review Type
The type of the review, which is one of the following:
| Review Types |
|---|
| Type | Description |
|---|
| CA Preliminary Review |
The Certification Authority Preliminary Review, which occurs for every
Problem Report submitted. If this review is conclusive then the Problem
Report is referred back to the submitter. If it is inconclusive then
the submitter will be notified and a CA Detailed Review will begin.
|
| SA Review |
The Specification Authority Review, which occurs
for problems which are classified as Interpretation
System problem by the submitter. The conclusion of the SA
Review is used as a recommendation in the following CA Preliminary
Review.
|
| CA Detailed/Expert Group Review |
The Certification Authority Detailed Review, or expert Group review, which occurs if the CA
Preliminary Review was inconclusive. The CA Detailed/Expert Group Review must supply
a resolution, but it may be marked as Preliminary, in which case
a further Review will occur in order to obtain a
Final resolution.
|
Start Date
The date on which the review started.
Completed
The date on which the review completed, if it is complete.
Status
The status of the review - either Active or Complete.
If it is active, the due date for completion will be shown.
Name
The name and email address of the responder who closed the review.
Review Resolution
The review resolution is shown, if one has been assigned. Review
resolutions for SA Reviews are provided as recommendations to the CA
Review. Any resolution from the CA Preliminary Review is Final. Any CA
Detailed Review/Expert Group will have a resolution that may be either Preliminary of
Final, as indicated in the Problem Report main details.
Review Conclusion
The Review Conclusion is shown. This will include any special cases or
exclusions that apply to the resolution, and can be used to provide a
generic record of when/where citing of the reported problem is permissible.
Problem Report History
If the viewer is a Certification Authority (CA) responder, and full
information including review discussions has been requested, then a
table of history of the Problem Report will also be shown.
|
Index