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Problem Report Summary ListingA Problem Report Summary Listing page is returned after a search for problem reports has been carried out. It presents a summary of each matched report, shown in a table with columns that can be sorted by clicking the column headers. Each Problem Report shown in the list can be viewed in detail by clicking on the Problem Report Number shown in the first column. The information shown in the summary table is described below. Report NumberThe unique report number of the Problem Report is shown in the first column. This number is assigned to the report when it is first raised, and can be used to reference the report at any stage in its life-cycle. It is not the same as the Resolution Id which is assigned to resolved reports. If you click the column header of this column then all matched reports will be sorted by Report Number, alternating between highest-first and lowest-first. StateThe state of a report indicates which stage in the report life-cycle the report has reached. The state for all published reports is Resolved. The states that a report can be in are given below:
If you click the column header of this column then all matched reports will be sorted by State, alternating between alphabetical and reverse alphabetical. Report ResolutionThe report resolution is given as a Resolution Id, if one has been assigned. The Resolution Id is a unique key giving the resolution type and number for all published reports. For example, TSD.0123 or INT.1234. The type codes are given below. Note that the resolution number is not the same as the internal Report Number which is assigned to all reports as soon as they are raised.
If you click the column header of this column then all matched reports will be sorted by Resolution Id, alternating between forward and reverse sorting. Last UpdatedThis gives the date and time that the last update was made to the report. This includes changes of state, or the addition of any discussion comments being made during a review. This way it is possible for a reviewer to see which reports have been recently updated. If you click the column header of this column then all matched reports will be sorted by Last Update, alternating between most recent and oldest first. SummaryThis gives the problem summary as entered by the submitter. If you click the column header of this column then all matched reports will be sorted by Summary, alternating between alphabetical and reverse alphabetical.
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