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You are here: Certification > IT Architect Certification  > Problem Reporting  > User Guide
O symbol IT Architect Certification Program

Submitting Problem Reports

The Problem Report Submission page allows a user to submit a problem report. The report information is collected using a web form, and then forwarded to the Problem Reporting system. The required review group will then be notified of the new report, so that a review can begin. The review group will be the Certification Authority (CA) for reports classified as Certification System problem and Evaluation Process problem, or the Specification Authority (SA) for reports classified as Specification problems. In all cases, the SA and CA will be notified of the submission of the new problem report so that the groups can monitor it.

When filling in the forms it is important to provide as much information as possible. Only a few fields are optional, and these depend on the classification that is given to the report as it is created. If any mandatory fields are left blank, the form will be returned with a message explaining what is missing, and a request to add the missing details. The fields are shown below.

Confidential Information

The confidential fields will only be visible to members of the Certification Authority, but will not be visible to other users of the Problem Reporting system.


Enter your name here, or the name of a contact person if you are submitting on behalf of a group of people.

Contact Email

Enter your email address here, or a contact email address if you are submitting on behalf of a group of people.

Company Name

Enter the name of the company or organization that you represent.

Telephone Number

Enter a telephone number which can be used in case there are urgent issues with the resolution of your problem report.

Submitter Reference

You may enter a reference identifier if you wish, which will be quoted in correspondence relating to the problem report.

Public Problem Information

Problem Classification

Please enter the classification of the problem you are raising. The options are explained in the table below.

Problem Classifications
Classification Description
Certification System problem The certification software or processes do not allow you to proceed with certification.
Specification problem There is ambiguous text in the specification, and the Certification Authority or its agents have interpreted the text in a different way than you interpreted it .
Evaluation Process problem There is an error in the Evaluation Process that does not allow you to proceed with certification.

Certification Program

The name of the Certification Program that includes the certification system, or specification to which your problem report refers.

Problem Summary

Provide a summary of the problem, containing key words. This summary is used in table listings of problem reports returned by searches, for example when another user of the Problem Reporting system is checking whether the problem the user is encountering has already been seen by someone else. Please do not include any information that would identify you or your company.

Linked Problem Reports

If you think that your problem relates to any existing problem report in the Problem Reporting system, provide the relevant report number(s) here. This will allow cross referencing between reports for reviewers and other users of the system. If you enter multiple problem report numbers, please enter them as a comma separated list.

Please be aware that you should *only* enter a problem report number in this field if you are aware of a related problem report. If no related problem report exists, or if you do not wish to enter a related problem report number, please leave this field blank.

Problem Text

Enter a full description of the problem you are encountering. Your description should be detailed enough to enable reviewers to agree or disagree with your assessment during the resolution process. It should also be presented in a way that will enable other users of the Problem Reporting system to identify whether they are seeing the same problem, when they search for resolved problem reports. Please do not include any information that would identify you, or your company.

Public Specification Information


Provide the name and version of the specification that contains the problem being reported, or which contains the references that justify your behavior. If you are not reporting a specification problem, this field is optional.

Location in Specification

Provide a reference to the location in the specification to which your problem or justification refers.


Select the applicable Requirements Document to which your problem refers.

PR Number

Provide PR Number that you would like to copy from.


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