The Problem Report Details screen lets you view all the information that you are authorized to view for the given report. It also lets you carry out any actions that you are authorized perform relating to the report. The following actions and information are available.
If the report is currently being reviewed, and you are a reviewer in the review group that is performing the review, you will see a link allowing you to add a comment to the record of comments associated with that review. You can also do this from the Review Details page.
If the report is currently being reviewed, and you are a responder in the review group that is performing the review, you will see a link allowing you to end the review. You can also do this from the Review Details page.
If the report is currently being reviewed, and you are a reviewer in the review group that is performing the review, you will see a link allowing you to view the Review Details page. From this page you can read the discussion comments that have been recorded in the review so far, and add your own comments.
If the report is currently in a state requiring the submitter to be notified, and you are a responder for the Certification and Verification Authority (CVA), you will see a link allowing you to notify the submitter. This option is available after the end of the Certification and Verification Authority (CVA) Preliminary Review, and after each CVA Detailed review, whether it provides a Preliminary or Final resolution. It is also available during the appeals process.
If the report has been given a Final Resolution and the Submitter has already been notified, and you are a responder for the Certification and Verification Authority (CVA), you will see a link allowing you to Publish the Report and its resolution. You should only use this option if the Submitter has responded to the notification to indicate that they agree with the resolution.
If the report has been given a Final Resolution and the Submitter has already been notified, and you are a responder for the Certification and Verification Authority (CVA), you will see a link allowing you to Mark the Report as Appealed. You should use this option if the Submitter has responded to the notification to indicate that they do not agree with the resolution.
If you are a reviewer, then you have the option of re-displaying the page with or without the review discussions being shown after the review summary information for each review that has been performed, or is in progress, for the report.
The unique report number of the Problem Report as assigned when the report is first submitted. If the report has been published, it will also have been assigned a Resolution Id which will be shown in brackets. This is a unique key consisting of the resolution type and number for each published report. For example, SD.0123 or INT.1234. The type codes are specified below.
This is the classification of the problem as defined by the submitter. The options are explained in the table below.
Problem Classifications | |
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Classification | Description |
System Problem | The certification/verification system or processes do not allow you to certify/verify your business practice or technology. |
Specification problem | There is ambiguous text in the specification, and the certification/verification system has interpreted the text in a different way to the way it has been interpreted during the development of your business practice or technology. |
Validation Method Problem | An error in a validation method, which is causing it to produce an incorrect result code that impacts certification/verification. |
The state of a report indicates which stage in the report life-cycle the report is currently in. The state for all published reports is Resolved. The states that a report can be in are given below:
Problem Report States | |
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State | Description |
VMMA Review | The Validation Method Maintenance Authority is reviewing the report. This review should complete no more than 10 days after the report is submitted. |
CVA Review | The problem was classified as a System Problem, and the Certification and Verification Authority is reviewing it. This review should take no more than 15 business days. |
SA Review | The Specification Authority is reviewing the report. This review should complete no more than 10 days after the report is submitted. |
Preliminary Review Inconclusive | The preliminary review by the Certification and Verification Authority was inconclusive, and a detailed review will begin after the submitter has been notified. |
CVA Detailed Review | The Certification and Verification Authority is performing a further review of the report since the preliminary review was inconclusive. This review should take no more than 15 days to complete and must be done within 15 business days from submission. |
CVA Preparing For Submitter Review | The report has been given a final resolution, and the Certification and Verification Authority has not yet passed the information on for review by the report submitter. |
Submitter Notified | The Certification and Verification Authority has passed information about the report resolution to the submitter and the submitter is reviewing it. |
Appealed | The submitter has appealed the report resolution and the appeals process is in progress. |
Resolved | The report has been resolved and the resolution agreed by the submitter. |
The report resolution is shown, if one has been assigned. If this resolution has not yet been published, this will be indicated, and the resolution should not be taken as final. The resolutions are given below.
Resolution Codes | |
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Code | Type |
SD | System Deficiency |
INT | Interpretation Issue with a specification |
VMD | Validation Method Deficiency |
DUP | Duplicate of Previous Problem Report |
REJ | Report Rejected |
WDN | Report Withdrawn |
This gives the date and time that the report was raised.
If the report has been published, this gives the date and time that the it was published.
This gives the date and time that the last update was made to the report. This includes changes of state, or the addition of any discussion comments being made during a review. By viewing the date of the last update, it is possible for a reviewer to see which reports have been recently updated.
The name of the Certification and Verification Program that includes the web-based certification/verification system or specification to which the problem report refers.
If the report relates to a validation method, the name and version of the Validation Method are shown.^M
If the report relates to a validation method, the name of the validation method is shown. Multiple identification may be given, separated by commas.
If a specification has been identified by the submitter, its name and version will be displayed. For specification problems (INTs), this is the Specification that contains the problem reported.
If present, this gives the reference to the location in the specification to which the problem or justification refers.
If the submitter believes that their problem relates to other existing problem reports in the Problem Reporting system, they may have provided the relevant report number(s), which will be shown.
This is the full description of the problem as entered by the submitter.
If the problem was identified in validation method output, this will show the relevant fragment of output, as supplied by the submitter.
Reviewers from the Certification and Verification Authority will see extra fields in the Problem Report Details view, as described below:
The name and email address of the submitter, or of the contact person if the report was submitted on behalf of a group of people.
The name of the organization that submitted the report.
The telephone number for the submitter.
If the submitter supplied a reference number to enable them to identify the report easily in their records, this will be shown.
Summary information about the Problem Report Reviews that are in progress or have been completed is presented under the Problem Report details. A summary of each review is shown in a table with the information described below. If the viewer is a reviewer and has asked for discussions to be included in the Problem Report Details view, each comment made during the review will be presented in a table under the summary information. To view full details of a given review on a separate page, click on the Review Type value on the right of the top entry.
The type of the review, which is one of the following:
Review Types | |
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Type | Description |
CVA Preliminary Review | The Certification and Verification Authority Preliminary Review, which occurs for every Problem Report submitted. If this review is conclusive then the Problem Report is referred back to the submitter. If it is inconclusive then the submitter will be notified and a CVA Detailed Review will begin. |
SA Review | The Specification Authority Review, which occurs for problems which are classified as Interpretation System Deficiencies (INTs) by the submitter. The conclusion of the SA Review is used as a recommendation in the following CVA Preliminary Review. |
VMMA Review | The Validation Method Maintenance Authority Review, which occurs for problems which are classified as Validation Method Deficiencies (VMDs) by the submitter. The conclusion of the VMMA Review is used as a recommendation in the following CVA Preliminary Review. |
CVA Detailed Review | The Certification and Verification Authority Detailed Review, which occurs if the CVA Preliminary Review was inconclusive. The CVA Detailed Review must supply a resolution, but it may be marked as Preliminary, in which case a further Review will occur in order to obtain a Final resolution. |
The date on which the review started.
The date on which the review completed, if it is complete.
The status of the review - either Active or Complete. If it is active, the due date for completion will be shown.
The name and email address of the responder who closed the review.
The review resolution is shown, if one has been assigned. Review resolutions for SA Reviews are provided as recommendations to the CVA Review. Any resolution from the CVA Preliminary Review is Final. Any CVA Detailed Review will have a resolution that may be either Preliminary of Final, as indicated in the Problem Report main details.
The Review Conclusion is shown. This will include any special cases or exclusions that apply to the resolution, and can be used to provide a generic record of when/where citing of the reported problem is permissible.
If the viewer is a Certification and Verification Authority (CVA) responder, and full information including review discussions has been requested, then a table of history of the Problem Report will also be shown.