Use the Problem Report Submission page to enter new Problem Reports into the repository. Fill in all the required fields on the page and press Submit to save the report. The more information you provide, the easier it will be for your report to be assessed and resolved. Some fields are not mandatory, depending on the classification of your problem. These are noted below.
You should only submit a problem report if you are sure
that your business practice or technology conforms to the relevant best practice or technical standard, but you are unable
to certify it successfully for one of the following reasons:
The fields that you fill in with personal or organizational information, or information relating to your business practice or technology, will not be made public. Please ensure that public fields do not contain any information that could identify you, your organization, or your business practice or technology. Once you have submitted your report, a confirmation page will be shown containing all public information that would be published with the problem report. If you are sure there is no confidential information shown, you can proceed to submit the report.
Please complete the mandatory portions of the Confidential Submitter Information and Public Problem Information sections. Additionally, if you classify the problem as a Specification problem, please complete the Public Specification Information. If you classify the problem as a Validation Method problem, please complete the Public Validation Method Information section. For problems classified as a System , there is no mandatory information required beyond that provided in the Public Problem Information section. Though some fields are optional, you should fill out as many fields as possible to provide a thorough description of the problem you are reporting.
The confidential fields will only be visible to members of the Certification and Verification Authority, but will not be visible to other users of the Problem Reporting system.
Enter your name here, or the name of a contact person if you are submitting on behalf of a group of people.
Enter your email address here, or a contact email address if you are submitting on behalf of a group of people.
Enter the name of the organization that you represent.
Enter a telephone number which can be used in case there are urgent issues with the resolution of your problem report.
You may enter a reference identifier if you wish, which will be quoted in correspondence relating to the problem report.
Please enter the classification of the problem you are raising. The options are explained in the table below.
| Problem Classifications | |
|---|---|
| Classification | Description |
| Validation Method problem | An error in a validation method, which is causing it to produce an incorrect result that impacts certification/verification. |
| System problem | The certification/verification system or processes do not allow you to certify/verify your business practice or technology. |
| Specification problem | There is ambiguous text in the specification, and the web-based certification/verification system has interpreted the text in a different way than you interpreted it during adoption of the best practice or technical standard in your business practice or technology. |
The name of the Certification and Verification Program that includes the web-based certification/verification system, validation method, or specification to which your problem report refers.
Provide a summary of the problem, containing key words. This summary is used in table listings of problem reports returned by searches, for example when another user of the Problem Reporting system is checking whether the problem the user is encountering has already been seen by someone else. Please do not include any information that would identify you, your organization, or your business practice or technology.
If you think that your problem relates to any existing problem report in the Problem Reporting system, provide the relevant report number(s) here. This will allow cross-referencing between reports for reviewers and other users of the system. If you enter multiple problem report numbers, please enter them as a comma separated list.
Please be aware that you should *only* enter a problem report number in this field if you are aware of a related problem report. If no related problem report exists, or if you do not wish to enter a related problem report number, please leave this field blank.
Enter a full description of the problem you are encountering. Your description should be detailed enough to enable reviewers to agree or disagree with your assessment during the resolution process. It should also be presented in a way that will enable other users of the Problem Reporting system to identify whether they are seeing the same problem, when they search for resolved problem reports. Please do not include any information that would identify you, your organization, or your business practice or technology.
Provide the name and version of the Validation Method that was in use when the problem was encountered. In general, validation method output should always be provided unless the problem occurs independent of the validation method, for example a specification problem for which there is no relevant validation method. If you are not reporting a validation method problem, then this field is optional.
Provide as much information as possible to identify the specific area of the validation method that is exhibitingi the problem.
If you are not reporting a validation method problem, this field is optional. Note that this field is purely a reference field to identify exactly where "something" has gone wrong.
If your problem is identified in the output of the validation method, you should enter the relevant fragment of the validation method output here. This will be used by the reviewers in resolving your problem, and by future users of the Problem Reporting system when searching for existing known problems.
Provide the name and version of the specification that contains the problem being reported, or which contains the references that justify the behavior of your business practice or technology. If you are not reporting a specification problem, this field is optional.
Provide a reference to the location in the specification to which your problem or justification refers.
Provide the Conformance Requirements Document to which your problem refers.
Provide the Problem Report Number that you would like to copy from. Please note that The Problem Report number you copy from needs to apply to the same Conformance Requirements Document, otherwise the copy may produce unexpected results.