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Communicating with the Submitter
During the resolution process for a problem report there are a number of times
when the submitter of the report may need to be notified about the
status of the report. This is done by a Certification Authority
Responder using the Notify Submitter page.
| State | Reason |
|---|
| SA Preliminary Review Conclusion |
When the Preliminary Review has concluded, the submitter must either be
notified of the resolution, or that a SA Detailed Review is required to
resolve the problem.
|
| SA Detailed Review Conclusion |
When a Detailed Review has concluded, the submitter must be
notified of the resolution, and whether it is a Preliminary or Final
resolution.
|
| Appeal Process Conclusion |
When a resolution has been appealed by the submitter, and the appeal
process has been concluded, the submitter must be notified of the
outcome of the appeal.
|
In each of the above cases, the Notify Submitter page provides a template
containing the text of an email that will be sent to the submitter, and
a space for the CA responder to add additional text to the email, and to
provide their name. When the CA responder submits the form, the email will be sent
out to the submitter of the problem report.
In the case of notification of the final resolution of the report after
one or more reviews, the submitter must respond to the email in order to
confirm that they accept the resolution. This is done by email or other
communication, but not through a web interface, since the submitter may
not have a unique or secure web account that would enable them to be
identified as the original submitter.
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Index