How to Order


           
 

You can place your order online through our e-commerce store. We ship items worldwide.

Some items are only available from our worldwide publisher, Van Haren Publishing, and its partners and distributors. Where applicable our catalog includes a link. When registering at their site, Open Group members should select the tick box to obtain a 15% discount on all book orders (see screenshot).
Van Haren Publishing
Order Hardcopy Books

When placing an order that requires physical delivery, please make sure to provide a contact phone number for delivery. Failure to provide a contact phone number may cause a shipping delay.

   
 

ORDERING OPTIONS


 

PAYMENT AND SHIPPING


   
Placing an order online
To purchase an item online, click on the Buy now link. This will then transfer you to our store which provides a shopping cart to manage your purchases. You need to create an account within the store in order to checkout. Our store will send you an order confirmation once an order has been placed.

Publications freely available for download
Many of our electronic publications can be downloaded free-of-charge; selected publications are free to The Open Group members only. All free publications are clearly marked.

Note about corrigenda
The Open Group may need to issue formal corrections to a technical standard or other publication from time to time. A list of corrigenda is provided. If a corrigendum applies, a clear indication is given in the relevant catalog entry for that publication. You should be aware that corrigenda may be applied to the electronic version of a publication. If so, this will be documented.

Problems with your order?
If you experience an error during online checkout, please verify that you have enabled cookies in your browser for paypal.com. For any other problems, please feel free to email us.

Member discount when ordering from Van Haren Publishing
Van Haren Publishing is The Open Group worldwide publisher. You can order a number of titles directly from them. A discount of 15% is available for Open Group members if ordering direct from their site. This discount is only available when ordering direct from Van Haren at their web store. Visit Van Haren Publishing.

 

  Payment options
We accept VISA, MasterCard/EuroCard, Discover, American Express, Switch, and Solo.

We currently use PayPal for secure processing of all electronic payments.

Shipping charge and local taxes
The shipping rate depends on your delivery location and service (if offered).

The specific shipping charge and service options applicable to your order will be displayed before you add the item in your shopping basket. Note that the shipping charge includes postage and a handling charge.

Depending on your location, a local sales tax may be applicable. Hard copy publications are zero-rated for Value Added Tax (VAT) in the EEC, including the UK. CD-ROMs, license plates, and electronic publications are liable to VAT in the EEC. US local and state taxes are applicable where the delivery address for the publications is in California or Massachusetts. The state taxes do not apply to the postage and packing/shipping charges.

Shipping methods and times
Orders are shipped from the UK and the US. We aim to dispatch items within 3-5 working days as long as you provide a contact phone number for delivery. For orders to the US or outside the EU we use UPS, Fedex, or USPS. US delivery is typically sent Fedex Home Delivery and takes 5-7 days after dispatch. For the UK and EU we use Royal Mail. UK deliveries are usually within 2 working days after dispatch. Once dispatched we will send you tracking information if available. You can also login to your account within the store to check order status and to print receipts.

 

Queries related to orders

 

   
The Open Group
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